Refund Policy

Last updated: March 27, 2026

At Flexydrone, we strive to ensure that every order brings you complete satisfaction. In accordance with applicable consumer protection regulations, we offer a transparent framework for returns, cancellations, and delivery issues.

This policy operates in conjunction with our General Terms and Conditions of Sale and our Shipping Policy.

1. RIGHT OF WITHDRAWAL (14 DAYS)

In accordance with European and British consumer protection laws, you have 14 calendar days following receipt of your package to notify us of your decision to return a product.

  • Condition: The product must be unused, in its original packaging, and in perfect resalable condition.
  • Return shipping costs: Return shipping fees are the responsibility of the customer.
  • The warranty does not cover damage resulting from improper use, impacts, drops, accidents, or abnormal wear.

2. ORDER CANCELLATION

  • Within 12 hours of placing the order: A full refund is available upon request.
  • After 12 hours: The order is sent to our logistics center.
    • If the order has not yet been shipped, a refund can still be processed.
    • If the order has already been shipped, you must receive the package and follow the return procedure.

3. DELIVERY AND RECEIPT ISSUES

Package not received:

  • Standard timelines: We ask for your patience during transit. Most orders arrive within our estimated timeframe of 4 to 6 business days.
  • Missing package (after 30 days): If your package has not arrived within 30 days, you are entitled to a full refund.
  • Replacement (after 40 days): If a package is officially confirmed as lost after a 40-day investigation period, we will ship a replacement at no additional cost.

Package marked as "Delivered" by the carrier:

  • Once a package is marked as "Delivered" by the carrier, it is considered legally received. ECOM TRENDS GROUP LIMITED is not responsible for theft or loss after delivery confirmation.
  • In the event of a dispute, the customer must file a claim directly with the carrier.

4. VOLUNTARY RETURNS (UNOPENED / UNUSED)

  • You may return the item within 14 days of receipt.
  • Condition: The product must be brand new, unopened, and in its intact original packaging.
  • Return shipping costs: The customer's responsibility.
  • Refund: A full refund will be issued after inspection and approval by our warehouse.

5. DEFECTIVE OR DAMAGED PRODUCTS

Any visible transport-related damage must be reported within 24 to 48 hours of delivery. To ensure a prompt resolution:

  • Provide a clear video demonstrating the defect along with your order number to contact@flexydrone.com.
  • Contact us first to receive the correct return address for your region. Do not return to the address on the shipping label without prior authorization.
  • Provide the tracking number for the return shipment.

Validation process:

  • Confirmed defect: You may choose a full refund (including return shipping costs) or a free replacement.
  • Functional / Misused: If the product is found to be functional or damaged due to improper use, the refund will be denied.

6. REFUND TIMELINES

  • Approved refunds are processed exclusively via the original payment method.
  • Timeframe: Please allow 5 to 10 business days for funds to appear in your account.

7. CONTACT US

Email: contact@flexydrone.com