Privacy Policy

Last updated: March 16, 2026

ECOM TRENDS GROUP LIMITED operates this store and website flexydrone.com, including all associated information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). Flexydrone is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means.

PERSONAL INFORMATION WE COLLECT

We may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit/debit card numbers, bank account information, transaction details, and payment confirmation.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you have viewed, added to your cart, purchased, returned, exchanged, or cancelled.
Your communications with us, including information you include in your messages to our customer service.
Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services.

SOURCES OF PERSONAL INFORMATION

Directly from you: when you create an account, access or use the Services, or communicate with us.
Automatically through the Services: from your device via cookies and similar technologies.
From our service providers.
From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

To provide, personalize, and improve the Services (order processing, shipping, returns, etc.).
Marketing and advertising: sending promotional communications by email, SMS, or mail.
Security and fraud prevention.
Communication with you: customer service, responding to your inquiries.
Legal reasons: compliance with applicable legal obligations.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

With Shopify and third-party service providers (IT management, payment processing, analytics, cloud storage).
With business and marketing partners.
In the context of a business transaction (merger, bankruptcy).
To comply with any applicable legal obligation.

YOUR RIGHTS AND CHOICES

Depending on your place of residence, you may have the following rights:

Right of access / right to information.
Right to erasure.
Right to rectification.
Right to data portability.
Right to object to the sale or sharing for targeted advertising purposes.
Right to object to processing and to restriction of processing (EU/UK residents).
Right to withdraw consent (EU/UK residents).

SECURITY AND RETENTION

No security measure is perfect or foolproof. The length of time your personal information is retained depends on various factors such as the need to manage your account, provide the Services, and comply with our legal obligations.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside the country in which you reside. When we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

CONTACT

Email: contact@flexydrone.com

Address: Room 511, Ming Sang Ind Bldg, 19-21 Hing Yip St, Kwun Tong, Hong Kong

As the data controller of your personal information, ECOM TRENDS GROUP LIMITED is committed to complying with applicable data protection regulations.